Terms and conditions

The following Terms and Conditions apply to all bookings with Morocco Vacations.

Definitions 

* “we”, “us”and “our” – Morocco Vacations

* “travel arrangements” – arrangements made by us on your behalf

* “Price”- the *total* price of the travel arrangements

Bookings made without access to these terms and conditions are, subject to management discretion, conditional and you have 24 hours (from the time when we receive your deposit) in which to provide us with written notification of cancellation, on receipt of which we will return your deposit less any costs incurred i.e. credit card charges, non-refundable hotel charges. The contract between us becomes unconditional if we receive no such notification.

Make a Booking

To make a booking please email us at [email protected]

A deposit of 10% of the full Payment is required before we confirm a booking via Paypal.

Once confirmed, the Price of your travel arrangements is not subject to further surcharges or increases.

It is essential that you provide passenger names (including forenames) as they appear on passports.

You are responsible for meeting any visa and passport requirements. Information on visa and passport requirements can be obtained from your nearest Moroccan Embassy.

Payment 

The 90% of the full payment has to be paid in cash at your arrival in the airport to our representative .

Cancel a Booking

You should notify us in writing, as soon as possible, to cancel your travel arrangements. The cancellation charge, subject to management discretion, is calculated according to the number of days prior to the start date of your travel arrangements that written notice of cancellation is received by us:

Prior to start of your travel arrangements:

* More than 30 days: the deposit is fully-refundable

* less than 30 days: the deposit is not refundable

Private Group Bookings are a group booking price based on the number of seats confirmed on the tour.  A change in the number of people travelling, i.e. through cancellation of one seat or more, will affect the amount to be paid by the remaining members of the group.

Force Majeure 

We may have to make changes to your travel arrangements in the event of force majeure.

If we have to cancel all or part of your tour, in the event of force majeure, we will refund the cost of the part cancelled less any expenses incurred on your behalf as authorized by you but will not be liable to pay compensation to you.

Force majeure is for example, circumstances where performance and/or prompt performance is prevented by war, threat of war, riot, civil disturbance, natural or nuclear disasters, industrial dispute (defined below), terrorist activity, fire, or adverse weather conditions. Industrial dispute is defined as a dispute between a person, other than ourselves, supplying services comprised in travel arrangements and (a) his employee and/or (b) any other person whose services affect the travel arrangements, which we cannot reasonably be expected to overcome by substituting comparable alternative arrangements.

Accommodation 

The standard of accommodation will vary according to the standards available in Morocco and should be judged according to local standards.

If you are in any doubt about the suitability, to your own requirements, of the facilities, transport, accommodation or conditions prevailing in Morocco, then you should make written enquiry to us as we cannot otherwise be held responsible for failure to meet your requirements. Whilst every effort will be made to meet reasonable requests, they cannot be guaranteed.

Hotels and Riads (small guesthouses) are subject to availability and may be changed for one of a similar standard for reasons beyond our control i.e. a hotel/riad has double-booked a room or is closed for renovation.  If so, you will be notified and this may result in an increase in cost subject to your choice of the alternative accommodation that is available for your dates.

The hotels or riads (small guesthouses) listed on your formal itinerary are subject to your approval. Once we receive your payment, rooms are confirmed and subject to that hotel’s cancellation policy that is in line with our own. If you later decide to stay in another hotel we are happy to assist however you will be responsible for covering all extra costs and there will be no refund for unused rooms if the change is outside of the cancellation period. If you have a complaint about a hotel or riad it should be reported to and discussed with their Reception in the first instance.

Drivers

Drivers cannot legally act as a guide in the cities i.e. Marrakech and Fes etc. where we hire in local City Guides licensed by the Ministry of Tourism for walking tours.  Your driver can however accompany you outside of the vehicle in the countryside i.e. on a tour between Marrakech and Fes.  In the desert we hire in a local Camel Guide who best knows how to look after camels and the ways of the desert.

When there is a natural break in a tour i.e. free day(s) in Marrakech or elsewhere with no vehicle and driver, we do not guarantee the same driver after the break.  Similarly we do not guarantee the same driver for airport transfers.

Wearing seat belts is compulsory in Morocco and for your safety you should use them.  If you choose not to wear them, and the police stop the vehicle, you will be asked to pay the fine in fairness to the driver.

We reserve the right to swap a driver at any time for reasons beyond our control.

Special Requests 

Special requests or requirements that are essential to your booking (e.g. dietary requirements, wheelchair assistance or special facilities for certain medical conditions) must be made known to us in writing before you book.

We will contact our suppliers and the request will only become a term of your contract with us if we confirm in writing that the request can be met and your booking proceeds on that basis.

We are happy to pass on any other reasonable requests that you may have (e.g. desired location of hotel rooms or other requirements as to meals) but they cannot be guaranteed and will not form part of our contract. No compensation will be payable if such requests are not fulfilled.

Insurance 

All types of insurance are your responsibility and you are encouraged to obtain the appropriate holiday travel insurance cover.

Insurance should cover at least the loss, expenses and damages arising from, including but not limited to, the cancellation of your travel arrangements (whether in whole or in part), personal accident and injury, medical and repatriation costs, loss of baggage, personal money and belongings; flight cancellations and delays.

Complaints

If you have a complaint, you must immediately notify your driver/local contact who will do whatever he/she can to help you there and then; you may be asked to complete a customer complaint form at the time.

In the unlikely event that you are not satisfied with the actions taken to deal with your complaint, and you wish to take the matter further, you must put your complaint in writing to us within 2 weeks of your return giving all the details.

We promise to deal with any dispute fairly and promptly.

Data Protection Policy 

We take full responsibility for ensuring that proper security measures are in place to protect the information you provide us in order to process your booking.

We must pass this information on to the relevant suppliers of your travel arrangements such as, hotels, transport companies.We will not forward any information to anyone not responsible for part of your travel arrangements.

This applies to any sensitive information that you give to us such as details of any disabilities or dietary / religious requirements. In making this booking, you consent to this information being passed on to the relevant persons.