Tourism: desperately looking for skills

By Nabil Ouzzane on 08/15/2022 at 10:41 p.m. (updated on 08/16/2022 at 00:36 a.m.) © Copyright: DR Kiosque360. While it is in full recovery, the tourism sector is facing the drain of its skills to other horizons. In question, reconversions due to the Covid-19 years and the lack of prospects. This article is a press review taken from the daily newspaper L'Economiste. Tourism is in need of skills. Booming after two lean years, the sector is facing a real shortage of human resources, indicates the daily L'Economiste in its August 16 edition. Whether in the hotel or catering industry, “manpower is lacking among many players”, indicates the daily. In Marrakech, the autumn-winter season, the most important tourist period, is approaching and the demand that will go with it will only reinforce an already palpable tension. In question, “after two years of crisis and closure of establishments, the right profiles have turned to other services, in particular banks and insurance, and have successfully converted”, we read. Added to this are more structural reasons: lack of training, lack of motivation and lack of a career plan. “Overall, the tourism professions have neglected the promotion of careers and young people have ended up taking them as a troubleshooting solution”, regrets Imane Rmili, president of the National Federation of Tourist Restaurants, quoted by the Economist. The sector also pays the costs of the strategies of certain players who prefer fixed-term contracts (CDD) while granting very low wages to their employees. “Used to employing unskilled labour, hotels and restaurants must change their software if they want to keep pace with the growth of tourism. These two professions are faced with new customer requirements”, notes the publication. Good profiles are rare and again, they are now attracted by sirens from elsewhere, especially Europe and the Middle East. The Economist speaks of Qatar as a new Eldorado. Opposite, some players in both sectors continue to despise training. In an interview with Le360, the president of the National Confederation of Tourism (CNT) spoke openly about it. “After two very complicated years, some of the workers in the sector have found other professional opportunities and, since then, operators have struggled to regain skills at the same level as before the crisis. But there are two ways of looking at the problem: it's definitely a difficulty for the short term, but above all an opportunity for the medium and long term,” he explains. For him, “we need to train more people and improve the attractiveness of the sector in terms of working conditions. But this situation nevertheless proves that the people who have been trained for this sector have developed soft skills and competences in terms of languages, attitude, behavior and commercial relations which are in great demand on the job market and which represent a real force today in Morocco”. By Nabil Ouzzane